Showing posts with label Online Reputation Management. Show all posts
Showing posts with label Online Reputation Management. Show all posts

Tuesday, September 13, 2022

SHADOW OF THE BLACKGHOST

(EFFECT OF BLACKLISTING AND GHOSTING ON YOUR CAREER AND LIFE) - Life Coaching Series


He’s a published author, a doctoral scholar, a mentor, a business consultant and much more. He has worked with fortune 500 companies with his career spanning across 2 decades and 4 continents. He has also won a few professional & business awards and has led a quite successful life from the POV of a common man.

But strange as it may seem, he’s grounded since the last 2 years and unable to find any meaningful employment. He’s not outdated or redundant since he has upskilled himself in the recent years, has an ATS compliant CV and an excellent LI profile. Furthermore, he has a good network of former colleagues and clients who he can always contact and quote for any reference check. He’s bemused and dismayed at his present predicament. He has been applying to several relevant and matching positions online at many popular jobsites since that has become the norm in the post-covid era. There have been several occasions when he has encountered the following patterns explained further.


Note: The above process flow is from the POV of the jobseeker and does not depict the hiring process.

At different stages of the hiring process, he has experienced something called as “GHOSTING”. A brief snapshot of the scenarios is listed below as shown in the above diagram:

  • a.       No further communication after receiving an initial shortlist email from the recruiter
  • b.       Recruiter does not respond to phone calls or emails after the initial screening call
  • c.       There is no interview / meeting link received after it has been scheduled OR recruiter gives a “NO SHOW” for the pre-scheduled interview
  • d.       Recruiter does not update the status or communicates further process after the interview
  • e.       Recruiter literally acts like a ghost and becomes uncontactable OR passes the buck asking you to contact someone else in the organization who has no idea about your status of application
  • f.        Recruiter ditches you at the last minute and conveys a rejection (usually without justifying any reason) after finalizing terms of the offer

When these similar scenarios keep repeating over and over again, he gets into action. Being an adept and seasoned professional, he reviews his digital presence by doing a basic OSINT exercise on his own online accounts. Here’s the summary of what he finds initially:

  • 1.     LinkedIn profile has a social score of 90 and all his data is verified
  • 2.     Resume has an ATS score of 84 and all the information is true to the best of his knowledge
  • 3.     Other social network profiles do not have any offensive, violent, abusive, sexual, or objectionable content
  • 4.     All his online accounts are secure with 2-step verification enabled
  • 5.     SEO ranking of his name and associated identities is also good
  • 6.     He doesn’t have any unknown contacts / unverified accounts connected to his social network

So, he wonders that he is probably amid a “Mid-Life Crisis” and eventually things will change for the better. But there are questions that keep haunting him night and day –

i.      How will I explain this gap in my career? Sundry projects / freelancing / part-time work / volunteering are not going to add up to anything worthwhile!

ii.    Why am I going through such a rough phase? Never been removed or laid-off from any job, never had behaviour or character questioned, never lied or misrepresented facts, never hidden anything relevant, never been into any type of criminal activities or misconduct, never been into any type of political activism or never committed any type of fraud, then why?

There are many such cases of innocent individuals whose career and life has been affected by a term called as “BLACKLISTING”. It is the blackhole of the HR domain that very much exists but is denied by everyone in the industry. I’m not referring to a plain simple case of blacklisting of prospective candidates by individual recruiters for genuine or not-so genuine reasons. That is done by every other company on the planet over their internal database. What I’m referring to is the maintaining of a very large database of persons and other entities that is subscribed to by several large corporates including background screening and verification companies. Such databases are often stored secretively and shared with select few members within the HR domain in the corporate world. Prima facie, there shouldn’t be any problem in doing so since organizations need to keep a tab on who enters their organization as it is all about brand management and goodwill. The problem lies in the legitimacy and integrity of the data that is often scoured from several sources including third party operators, contractors, and sub-contractors. The moot question is – How reliable are those players and who owns the accountability for maintaining such a database? Let me clarify that I’m not referring to data protection laws or right to privacy legislation here at all.  Please note that this is something maintained privately and is not a government database like “Early Warning System” (EWS) of the UK or “Global Internet Forum To Counter Terrorism” (GIFCT, maintained by internet & social media giants) of the US that is referred to by government agencies or SITA Goods & Passenger Tracking System (S-GPTS, aviation industry) accessed by most airport authorities worldwide.

A few names that I’m aware of are First Advantages Esteem, Lexis Nexis, Skynet, World Check Database, Refinitiv World Check Risk Intelligence, Facebook Secret Blacklist, etc. There are big corporations that maintain some of this type of database like Thomson Reuters, Stratfor, Pinkerton Global Intelligence, etc. Once your name / identity gets inserted into it, a tag / label is attached which can classify you as a “Heightened Risk Individual” or “Dangerous Person” or similar category for no mistake of yours. The database need not mention anything to justify the tag or could also contain falsified information. This is sufficient to deny any opportunity in the corporate world and even bring you under the radar of various government and / or private agencies. Further, forget about correction, there is little you can do to even request access to such data as an individual.     

This type of approach can lead to a tragic “comedy of errors” (compiled from real-life incidents from various sources) as shown below:

Name (changed to protect identity)

Blacklist Tag

Actual incident(s)

Mohammed Imran

Narcotic

Bought tranquilizers to manage anxiety / stress without a doctor’s prescription from a local pharmacy

Chruen Cassidy

Terrorist

Profusely sweating at an airport due to stress and physical exhaustion

Disha Saxena

Lazy & Quarrelsome

Altercation with local community members on the issue of hygiene and cleanliness

T. Bala

Politically Exposed Person

Tweeting in support of his home government over a national issue while working overseas

Navneet Singh

Social misfit

Unable to communicate effectively in English in spite being a good software developer

Alex Mayor

Fraudster

Defaulter for personal credit card payment of a miniscule amount

Akash Jain

Anarchist

Online search for terms like “crude bomb”, “anarchy”, etc. to gather general information in order to write a fiction novel

One can easily see from the above table that such data can be unverified, biased, outdated, or irrelevant. How names of simple & unsuspecting individuals make it to such kind of databases will be largely unknown, unless thoroughly investigated. 

Is it just a complex algorithm or a mean person behind it will remain a mystery until the shadow of the “BLACKGHOST” is exorcized!

So, if you meet with ghosting repeatedly, you can be sure that your name has been blacklisted. You need to prep-up your act and perform your own due diligence before it destroys your peace of mind.

Contact the author to know more about identity management, online reputation management and OSINT.

References:

https://mikesouth.com/free-speech/the-internet-blacklist-database-72337/

https://www.refinitiv.com/en/products/world-check-kyc-screening

https://www.mirror.co.uk/money/revealed-secret-international-blacklist-can-7332879

https://www.theguardian.com/uk/2009/mar/16/blacklisted-workers-hotline

https://insights.dice.com/2019/03/12/exploring-secret-practices-tech-recruiters/

https://forums.studentdoctor.net/threads/pharmacist-blacklisted-on-global-database-esteem.1370449/

https://www.bindmans.com/insight/blog/world-check-database-due-diligence-or-blacklist

https://www.zdnet.com/article/inside-the-global-terrorism-blacklist-secretly-shadowing-millions-of-suspects/

https://www.zdnet.com/article/skynet-nsa-terrorist-terminator/ 


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